How to send a parcel

To ensure a smooth process of sending a parcel from our office, the following information is required: Sender's name/surname; Sender's passport number (ID); Sender's address: city, street, house/apartment; Sender's phone number. Recipient's name/surname; Recipient's passport number (ID); Recipient's address: country, city, region, street, house/apartment, floor (in detail); Recipient's postal code (zip code). Recipient's phone number (with country code); Sending parcels to European countries requires providing similar details, in addition to the recipient's email address.

What is the maximum size of a parcel? Our standard restrictions for parcels are as follows: Maximum weight: 30 kg Maximum dimensions: 120 cm x 60 cm x 60 cm Customs limits. Customs limits vary by country. How do I track my parcel? To track your parcel, use the tracking number that you will receive after registering for the shipment of your parcel. What should I do if my parcel weighs more than 30 kg? If your parcel exceeds the maximum weight limit, consider splitting it into two parts, assigning two separate recipients to each shipment. What should I do if I am unable to deliver the parcel to your office myself? Our team will deliver the parcel to your office completely free of charge if its weight exceeds 2 kg. After which the parcel will be processed remotely. If you have additional questions or need additional information, please contact us

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